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亚马逊邮件回复模板有哪些?干货!

日期:2020-09-16 来源: 浏览量:

  亚马逊邮件回复模板情景一:

  客户因订购的商品大小不合适导致退货

  Dear buyer,

  Thank you so much for your great support on us.

  So sorry for the inconvenience that the swimming suit did not fit you.

  Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

  Just suggestion, if you insist on returning it back, we will go to the further step.

  Waiting for your reply.

  Best Regards

  Seller’s name

  译文:亲爱的顾客,非常感谢您对我们的大力支持!很抱歉,因为这件泳衣不适合您,给您带来不便。这件泳衣可以送给别人作为礼物吗?或者我们这边退部分货款作为补偿?

  只是建议,如果您坚持要退货,我们会跟进下一步。

  我们等待您的回信。

  亚马逊邮件回复模板情景二:

  卖家发错地址

  Dear buyer,

  Thank you so much for your great support on us.

  What a big mistake we made!

  Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.

  Waiting for your reply and hope your kind understanding.

  Best Regards

  Seller’s name

  译文:亲爱的顾客,非常感谢您对我们的大力支持!我们犯了很大的失误。很抱歉,不知您是否还需要这个产品。如果需要,我们会立刻重新发货;如果不需要,我们会全额退款。我们等待您的回复,并希望获得您的理解。

亚马逊邮件回复模板有哪些?干货!.jpg

  亚马逊邮件回复模板情景三:

  卖家发货后,要求客户写反馈

  Dear buyer,

  Thank you very much for your order!

  We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

  Have a nice day!

  Best Regards

  Seller’s name

  译文:亲爱的顾客,非常感谢您的订单!货物已发出,您将会很快收到。希望您会喜欢!我们期待您的反馈!祝您今天愉快!

  亚马逊邮件回复模板情景四:

  亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

  Dear —

  Thank you so much for your great support and sorry for keeping you waiting.

  We checked the tracking information found there is no update information as you said.

  We will contact the post office to find out the problem.

  We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

  Waiting for your reply.

  Any inconvenience hope your kind understanding.

  Best regards

  亚马逊邮件回复模板情景五:

  买家以不想要为由要求退货,卖家接受退款请求,给买家回信的邮件模板

  Dear —

  Thank you for contacting us regarding your inquiry.

  Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

  Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

  We appreciate your cooperation.

  Best regards

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